We are currently recruiting for an IT Service Adoption Specialist – Microsoft 365 within Group IT to be based at either our Leicester or Cornwall Site.
Samworth Brothers Group, a 4th generation family business that prides itself on looking after its people and producing high quality products. We are always looking for outstanding people, with great attitudes and an openness to learning to join our family. The size of our business enables us to support career development and progression that will help our people fulfil their potential.
The Microsoft 365 Service Adoption Specialist will be responsible for providing guidance, support, development and training across the portfolio of 365 applications.
Success in this role will be identifying where 365 can add value and return on investment to our organisation and its people. Our goal is to empower all to be able to make the best use of the tools on offer for themselves creating a modern workplace where teamwork and collaboration happens through a single set of applications and services, enjoyed, rather than problematic and laborious.
The position will serve as an escalation point for the Operations Centre for 365 issues that they cannot resolve. The successful candidate will also work closely with the 365 SME within the Operations centre to provide them with the skills and knowledge to resolve issues and service requests that in the past may have required escalation.
The Product Specialist will be responsible for the documentation required for development work as well as collecting feedback from customers who interact with the team to feed into the teams’ key metrics.
Enthusiasm and a genuine desire to improve the workplace environment and experience for our userbase is an essential quality for this role, as is the ability to build and foster strong relationships across the business at all levels.
The Right Person
You will be someone who is self-motivated and focussed on the customer. You will demonstrate initiative and ownership. You value others and their contribution and enjoy working collaboratively with colleagues. You will be flexible and adaptable to change. In addition, you will have the following skills:
What We Have To Offer
We provide a terrific range of benefits including great facilities with onsite parking and subsidised restaurants, as well as an excellent retirement savings plan (pension), private health cover (subject to terms and conditions) and a discount scheme ‘Quality Life’ that provides savings at supermarkets, high street retailers and a host of leisure outlets.